Customer FAQs

<ul><li><span style="font-family: 'Open Sans', arial; line-height: normal; background-color: transparent;">You can log in by clicking on “Sign In With Facebook” button. If you’re not already logged into Facebook, the app will prompt you to sign in. If you’re already logged in, you’re good to go.</span><br></li><li><span style="font-family: 'Open Sans', arial; line-height: normal; background-color: transparent;">You can log in by typing in the phone number you used to create your YRZ account and your password.</span><br></li><li><span style="font-family: 'Open Sans', arial; line-height: normal; background-color: transparent;">Or you can log in by typing in the email associated with your YRZ account and your password.</span><br></li></ul>

<p style="margin-bottom: 20px; margin-left: -5px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; font-size: 15px; line-height: normal; font-family: 'Open Sans', arial; background: rgb(238, 240, 243);">No worries. Just click on the “Forgot your password” button at the bottom of the Sign In/Sign Up page. This will give you two (2) retrieval options to reset your password</p><ul style="border: 0px; outline: 0px; vertical-align: text-top; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; line-height: 20px; background: rgb(238, 240, 243);"><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">You can log in by clicking on “Sign In With Facebook” button. If you’re not already logged into Facebook, the app will prompt you to sign in. If you’re already logged in, you’re good to go.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">You can log in by typing in the phone number you used to create your YRZ account and your password.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">Or you can log in by typing in the email associated with your YRZ account and your password.</li></ul>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">YRZ is an acronym for YOUR REWARDS ZONE. YRZ Stores are stores that have chosen to display coupons/deals/prepaid deals in the YRZ App. These YRZ Stores are always displayed first in your YRZ App so that you can see the latest deals.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">When you click on “Local Deals,” you’ll see the closestand most recent deals that are available to you. The “Local Deals” tab will list a brief display of the available deal, the name of the store/merchant, and how many of these deals are available for purchase.Just click on the offers listed in “Local Deals” to find out more about eachdeal. You can find the “Local Deals” list under the “Store tab.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">YRZ works automatically so you won’t forget to open the app when you are out shopping. You don’t want to miss out on the deals/rewards available to you. However, if you would like to turn off the GPS feature, you absolutely can by clicking on Settings for your smartphone. If you scroll down to YRZ App, you can turn the locations settings off and on as you please.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">Your phone’s Bluetooth technology tells YRZ where you are and allows stores to send you nearby deals. The automatic beacon technology also communicates your buying history and preferences so you get the best service.</span><br>

<p style="margin-bottom: 20px; margin-left: -5px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; font-size: 15px; line-height: normal; font-family: 'Open Sans', arial; background: rgb(238, 240, 243);">A loyalty program is a way to help customers buy more frequently through Punch cards, loyalty points, coupons, deals, vouchers, CRM management and pay upfront capabilities (skip the line!).</p><ul style="border: 0px; outline: 0px; vertical-align: text-top; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; line-height: 20px; background: rgb(238, 240, 243);"><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">By downloading the app/signing up consumers can build loyalty points.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">Merchants are able to sign up for subscription and design their own loyalty programs. Your loyalty benefitsdepend on membership type.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">Merchants can keep more consumers and increase frequency of visits and purchaseswhile increasing overall customer loyalty.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">CRM management helps businesses keep track of their members.</li></ul>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">Sign up for membership, redeem prepaid deal, spend money, shop, use coupons, purchases, sharing app on social media outlets with friends/family.</span><br>

<ul style="border: 0px; outline: 0px; vertical-align: text-top; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; line-height: 20px; background: rgb(238, 240, 243);"><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;"><span style="font-weight: 700; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; background: transparent;">Silver&nbsp;</span>- Every consumer begins at this level. You will receive 0-10% discounts for consumer. (up to 500 pts.) The more you spend, utilize the app, make redemptions, etc. the more points you will earn.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;"><span style="font-weight: 700; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; background: transparent;">Gold&nbsp;</span>- After you have earned 1000 points from utilizing the YRZ app, you will receive 10-20% discounts (1000points +).</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;"><span style="font-weight: 700; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; background: transparent;">Diamond&nbsp;</span>- After you have earned up to 2000 points, you will now receive 20-30% discounts for consumer and more rewards (2000+ pts).</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;"><b>Platinum </b>-&nbsp;After you have earned up to 3000 points, you will now receive 30-40% discounts for consumer and more rewards (3000+ pts).</li></ul>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">A pre-paid deal is a voucher. Pay in advance for a particular product/service on our app and then pick it up in store (this is known as the redemption process). Pay on the go; skip the line; save time and money!</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">After signing up. Go to the sidebar, and click My Preferences. Then you will have a list of preferences to scroll through. Be sure to select the options that interest you most. There is no limit to the amount of categories you can choose.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">Go to sidebar and click my clubs, then click on the three dots {…}.Then select notification settings. If you would like to remove all notifications from YRZ App, adjust the app notifications under the settings of your Android or Apple phone.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">Click on the deal, and then click on the share icon next to the hear icon. Now select your preferred communication channel (message, social media, email, etc.) and share.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">Go to sidebar, click My Stuff, and then select My Profile. Once you’re there, update profile information accordingly. After you’re done, be sure to select update/save.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">Go to sidebar, click on My Clubs, and click unjoin in the top lefthand corner. You can delete any loyalty clubs you do not want.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">Go to sidebar, click saved deals, and this is where you will see all of your saved deals (y deals, public deals, vouchers, punch cards).</span><br>

<p style="margin-bottom: 20px; margin-left: -5px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; font-size: 15px; line-height: normal; font-family: 'Open Sans', arial; background: rgb(238, 240, 243);">Our Home page is split up into 2 main tabs at the top of the page: Local Deals andMy Deals.</p><p style="margin-bottom: 20px; margin-left: -5px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; font-size: 15px; line-height: normal; font-family: 'Open Sans', arial; background: rgb(238, 240, 243);">In&nbsp;<span style="font-weight: 700; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; background: transparent;">Local Deals</span>, you’ll seethe deals that are local toyou. These are the most recent offers. The “Local Deals” tab will list a brief display of the available deals, the name of the store/merchant, and how many of these deals are still available for purchase. You can click on the deals listed in “Local Deals” to find out more. The “Local Deals” will also be listed under the “Store” tab.</p><p style="margin-bottom: 20px; margin-left: -5px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; font-size: 15px; line-height: normal; font-family: 'Open Sans', arial; background: rgb(238, 240, 243);">In&nbsp;<span style="font-weight: 700; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; background: transparent;">My Deals</span>, you’ll find the deals listed according to what you selected in “your preferences” For example if you selected: Accessories, Food, and Health; deals will appear from stores in these categories. These deals are more personalized to your individual preferences, likes, and stores.</p><p style="margin-bottom: 20px; margin-left: -5px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; font-size: 15px; line-height: normal; font-family: 'Open Sans', arial; background: rgb(238, 240, 243);">The bottom of the homepage includes the following tabs:</p><ul style="border: 0px; outline: 0px; vertical-align: text-top; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; line-height: 20px; background: rgb(238, 240, 243);"><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">“Home” takes you to the Local Deals/My Deals page.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">“Stores” shows you all of the YRZ stores with deals in the area that ready to be redeemed/used.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">“Deals” shows all of the Y deal (YRZ Stores deals) in your location.</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">“Punch cards” takes you to different punch cards from YRZ stores (e.g. Pizza Schmizza: Get a free slice of pizza on your 10th punch!).</li><li style="margin: 0px 0px 15px; padding: 0px; border: 0px; outline: 0px; vertical-align: text-top; font-stretch: normal; line-height: normal; font-family: 'Open Sans', arial; background: transparent;">“Shop By” shows you different categories, such as Accessories, Automotive, Beauty and Spa, etc., as well as the number of YRZ store deals available in each category. ”</li></ul>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">Click on the “sidebar”, Click on “transactions” tab below “my stuff” tab and then click “Redemptions” tab. Once you are inRedemptions, you can see the “Your Deals” options that you’ve saved or redeemed, Vouchers you’ve used, Rewards you still have and Punch Cards you are using. “Your Deals”, “Vouchers”, “Rewards” and “Punch Cards” are all tabs that will appear at the top of the “Redemptions” page.</span><br>

<span style="font-family: 'Open Sans', arial; font-size: 15px; line-height: normal; background-color: rgb(238, 240, 243);">On the sidebar, click the “General” tab, and then click “Location Services” below, and then click “use my current location” or enter a city to look up. Then hit done in the upper right hand corner.</span><br>